Shipping and Returns
All items are hand made to order, please allow up to 2 weeks for your item to be made, this maybe sooner depending on how busy I am. All items are sent via Royal mail with the option of 1st or 2nd class when you checkout.
Returns and Exchanges
Please make sure you order the correct size, please refer to the size guide before placing your order as all items are handmade. However I do accept exchanges if it is the wrong size in collar's, harness and accessories providing they are in an unworn, unused condition within 14 days.
Jumper's and coat's are slightly different, due to most of these being bespoke sizing, refunds or exchanges for wrong sizing by the customer will not be refunded or exchanged. Please make sure you measure correctly and if unsure always contact me for help.
Refunds/exchanged will be issued if the product as arrived damaged or measurement's are wrong by me. Photo evidence must be provided with a tape measure clear in the picture, if it is measurement's that are wrong by me. All items are to be returned first before a refund or exchange will take place.
Please use the contact page before doing so and it is down to the customer to pay for return postage.
I hope that refunds would not be needed but in the event this is the outcome, please use the contact form and we can discuss further.
Refunds will be issued, but all items must be returned and the buyer must cover the return delivery fee's. Once i have received the item, please allow up to 7 days to process your refund. the refund does not include postal fee, only the product fee.
Pattern placement, colours can vary and i cannot guarantee they will be 100 % same has pictures. My items are handmade not machine made so it would be impossible to get every item exactly the same.
Please always message me,i am always happy to try and solve any probems you have.